FAQ's

1. How can I become a vendor?
Click “Be Our Partner” on the website and complete the registration form with your business details, trade license, pickup address, and bank information.

2. What documents do I need to register?

  • Trade License (required)

  • TRN Certificate (optional)

  • Bank Account Details (Account number, IBAN, SWIFT)

  • Pickup Address

3. Do I need to agree to Terms & Conditions?
Yes. All vendors must accept our Vendor Terms & Conditions during registration to activate their account.

4. Is there a commission on sales?
No percentage commission is charged. Instead, a flat AED 10 is deducted from your earnings per order.

5. Who pays the shipping fee?
Customers pay AED 10 shipping at checkout. This amount goes directly to Admin. Vendors only prepare the order for pickup.

6. How will I get paid?
Vendor earnings (after deductions) are transferred via bank transfer every week.

7. Can I upload products myself?
Yes. You can add products through your vendor dashboard. However, Admin must approve each product before it goes live to maintain quality.

8. How do I handle returns?
Customers can request a return within 3 days after delivery. Admin will coordinate with you for return pickup. Refunds are processed by Admin within 7 days.

9. Can customers rate me?
Yes. Customers can leave ratings and reviews about your store. Vendor ratings appear on your profile and product pages.

10. How will I know when I receive an order?
You will get email and WhatsApp notifications for new orders, along with details for preparing dispatch.

11. Can I create discounts or coupons?
Yes. You can create coupons through your vendor dashboard. Coupons require Admin approval before they can be used.

12. What kind of products can I sell?
Vendors can sell clothing, accessories, and approved fashion categories listed on the website. Products outside these categories may require Admin approval.